Privacy Policy

1. Introduction

GA TARAR BUSINESS SERVICES LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our parcel delivery services. We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you use our parcel delivery services, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Parcel Information: Parcel contents, dimensions, weight, destination address, delivery instructions
• Payment Information: Billing address, payment method details (processed securely through payment providers)
• Communication Records: Correspondence via email, phone, WhatsApp, or contact forms
• Tracking Information: Parcel tracking numbers and delivery status
• Website Usage Data: IP address, browser type, pages visited, time spent on site (via cookies and analytics)

3. How We Use Your Information

We use your information to:

• Process and arrange your parcel deliveries through DPD and Royal Mail
• Communicate with you about your parcel bookings, delivery status, and inquiries
• Provide tracking information and delivery updates
• Process payments and manage your account
• Respond to customer support requests and resolve issues
• Improve our services and website functionality
• Comply with legal obligations and prevent fraud
• Send service-related communications (with your consent for marketing)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our parcel delivery service agreement with you
• Legal Obligation: To comply with legal requirements (e.g., customs declarations, tax records)
• Legitimate Interest: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing

We may share your information with:

• Delivery Partners: DPD and Royal Mail to facilitate parcel collection and delivery
• Payment Processors: Secure payment service providers to process transactions
• Service Providers: IT services, analytics, and customer support tools (all bound by confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at Gatarartradersltd@gmail.com.

8. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device. We use both essential cookies (required for site functionality) and analytics cookies (to understand usage patterns). You can control cookie preferences through your browser settings, though this may affect website functionality.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Parcel delivery records are typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you withdraw consent or unsubscribe.

10. International Transfers

Your data is primarily processed within the UK and EU. If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related inquiries, to exercise your rights, or to make a complaint, please contact us:

• Email: Gatarartradersltd@gmail.com
• Address: 68 Shirley Road, Manchester, England, M8 0ND
• Website: Contact Page

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.